FAQ


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How Can I Help You?

Please scroll down through the HELP articles on this page, use the Account Control Panel link below, or contact me for assistance!

Many things members want to change (change email, update credit card, cancel membership, change member plan, etc.) can be done by clicking this link to your Account Control Panel here...

Account Control Panel

(Cancel membership, change email address, change credit card, etc...)

DSC EMAIL ADDRESS...
webmaster@digitalstampclub.com . . . Click to continue...

DSC PHONE NUMBER...
Before you call us, please help us help you. We often get phone calls that do not include information like a phone number to ret . . . Click to continue...

DSC SNAIL MAIL ADDRESS...
Digital Stamp Club PO Box 501 Morristown, Tn 37815 . . . Click to continue...

CANCEL MEMBERSHIP
If you want to cancel your membership, click here! . . . Click to continue...

DESIGNS: Sharing Digital Stamp Designs
It is NOT okay to "share" designs that you have purchased, unless the person that created the designs said it's okay -- and I have never seen a digitizer say that . . . Click to continue...

DESIGNS: ART Format
"Do DSC designs come in ART format?" and "Why do some of the design sets not have an ART download link?" . . . Click to continue...

DESIGNS: "May I make a Design Request?"
Yes, you certainly may. We try our best to supply what you, the customers . . . Click to continue...

DOWNLOADING: Downloading & Saving Digital Stamps
Click Here To View'How To Download Digital Stamps. . . Click to continue...

EMAIL: Change Email Address
"How do I change my email address?" There are TWO places we save your email . . . Click to continue...

Enlarge Text
Want to make the TEXT on DSC appear larger on your computer? Here's how... . . . Click to continue...

FINANCIAL: Why Did You Charge My Account For Membership Renewal?
If you don't cancel your membership, then we automatically renew your membership as per our agreement with . . . Click to continue...

FINANCIAL: Where Is The "Security Code" On My Credit Card?
Here's a photo showing where to find the Security Code on your cards . . . Click to continue...

Privacy Policy
We do not share your email address or personal information with anyone. Read our Privacy Policy here... . . . Click to continue...

LOCKED OUT: "It Says I Am "Locked Out" - Now What?"
What happened? Our website uses a system to spot duplicate logins and lock out that member's . . . Click to continue...

LOGIN: Get Newsletter But Can't Login
Our newsletters are free and open access to all. Access to our website "DigitalStampClub" is by membership and includes MANY benefits beyond the fre . . . Click to continue...

LOGIN: Repeated Requests To Login Again
There are two possibilities here... The site will log you out if you don't change pages or click on ref . . . Click to continue...

LOGIN: Can't Login List
There are a few reasons why you might not be able to login to DSC. Start with the easiest one to fix first... 1) I assume you are a member and have a valid . . . Click to continue...

LOGIN: "Not A Member"
"When I get into the site, and put in my user name and password, it says I am not a member. I was able to get in before just fine... what happened?" . . . Click to continue...

LOGIN: "Enable Cookies" Message
Cookies are used to retain the username, password and other member information. The following steps should be taken to ensure that cookies are working properly: Time an . . . Click to continue...

LOGIN: My Password Was Emailed To Me But I Didn't Request It
Your password was emailed to you but you didn't request it... If you entered info into an area called our " . . . Click to continue...

LOGIN: Username And Password Don't Work
Update: The most common reason for not being able to login is entering your email address instead of the username you created. Please be sure you are using the username you made when . . . Click to continue...

MEMBERSHIP: I Sent An Email Asking You To Cancel My Membership - Why Did You Charge Me For Renewal?
There are cancellation instructions at... sp . . . Click to continue...

MEMBERSHIP: Basic Membership Questions & Helpful Links
Help Topics Where To Cancel, Change or Update Your Membership . . . Click to continue...

MEMBERSHIP: How To Cancel Membership
It's easy to cancel your membership to our site. It only takes 5 clicks! Take a look at the simple "5 Clicks" process on this page... . . . Click to continue...

MEMBERSHIP: Renewal Time Reminder
I get this question every couple weeks... "Do you notify when the membership runs out or do I have to try to remember when I joined and when th . . . Click to continue...

SEARCH: Different Tools For Searching Different Areas Of Site
The DSC site has separate search tools. One for each of the following... articles, designs, photos, and forums! span style= . . . Click to continue...

SEARCH: Search All 4 Of DSC's Databases
There are 4 ways to search Digital Stamp Club! Frankly, there is a lot of content on this site and a lot of designs. If you don't see what you're looking fo . . . Click to continue...

VIDEO: Problems With Video Clips
If you try to play a video and it is "choppy", starts and stops, or the audio cuts in and out... This probably means EITHER that you . . . Click to continue...

VIDEO: Playing Online Videos On DSC
How to see videos on DSC... We have used a couple different types of online video over the last few years. Every type of video available has some "got-chas" as you will see in a minute. As of . . . Click to continue...

UPLOADING: Pictures Won't Upload In Photo Galleries
A member recently asked about uploading a digital image photo to the "Digi Stamps" gallery vs. loading it into the "Discussion Forum"... . . . Click to continue...